Digicel Continues To Annoy Me On Several Levels

From ridiculous call rates to promotional text messages in the wee hours of the morning to unreliable data service, Digicel continues to annoy me on several levels.

Since last Wednesday, I’ve been forced to endure disruption in my service and calls to Digicel’s Customer Care to help resolve this issue has proven futile. All agents have told me to perform battery pulls which I have done several times but the problem still persists. For a few minutes, I have service then seconds after it switches to GPRS then to GSM then EDGE and back to 4G.

Nothing is more frustrating than being unable to browse or having your messages being delayed for hours. Imagine paying for data service and having to suffer such inconvenience for so many days!

For a telecommunications company that prides itself on being Jamaica’s bigger, better network its mediocre service needs to be improved. But in the interim, I will continue hanging on until number portability comes to fruition.

Posted from WordPress for BlackBerry.